Complaints procedure

We aim to offer all our clients an efficient and effective service and we are confident that we will do so in all cases. However, if you become dissatisfied with any aspect of the service provided by us you should, in the first instance, bring it to the attention of the person in conduct of your matter or the principal of the firm, Mr Muhammad Dahoud or Mr Carl Hotobah-During. You can do this by writing, by telephone or by making an appointment for this purpose.

If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our complaints procedure by emailing us.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. 

You can refer the matter to the Legal Ombudsman at: www.legalombudsman.co.uk;

By post:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

By e-mail: enquiries@legalombudsman.org.uk;

By telephone: 0300 5550333.

You can also click the buttons below for further information from The Legal Ombudsman.

Should you wish to file a complaint directly to the Solicitors Regulation Authority (SRA) please click https://www.sra.org.uk/consumers/problems/report-solicitor and follow the instructions on how to fill the complaint form.